Jon Writes

Designing Content + AI Systems

I’m a content designer who thinks in systems. I design how products communicate—not just what they say, but how they behave across different contexts, edge cases, and constraints. More recently, that’s included shaping interactions in AI-powered systems, where clarity, trust, and thoughtful failure handling matter just as much as the happy path.

Confab: Maximizing your power, influence, and word bank to advocate for underrepresented users

In spring 2021, I partnered with fellow content strategist Art Schwartz-Restrepo to deliver a presentation at Confab, the world’s largest content strategy conference, focused on using content to advocate for underrepresented users. Because we were still reeling from the impacts of Covid-19, the conference was fully online, meaning Art and I delivered our talk on a “virtual stage.” Once attendees finished watching the presentation, I facilitated a Q&A session and shared resources mentioned during our discourse.

Watch the full video here.

Craft and CommunityJonathan McFadden